Cecily Strong
Beck Bennett
Kelsey… Vanessa Bayer
Scott… Mikey Day
Jackie… Octavia Spencer
Kat… Melissa Villaseñor
[Starts with Cecily briefing the trainees]
Cecily: Hey guys, it’s the last phase of your training. After this, you’ll be able to start working shifts at Sticky Bun. Holla! So, today we’ll be doing mock customer transactions, to get a feel for a typical shift.
Beck: This is Kelsey, the actress who will be playing our customer. Anything we might have seen you in, Kelsey?
Kelsey: Um, let me think? No.
Cecily: Cool. Alright. Um, Scott, how about you take the register? Jackie on prep and Kat on pickup counter.
Beck: Alright! just use the stuff we went over in the handbook. Okay? You’re going to be fine. You ready, Scott?
Scott: Hell, yeah!
Beck: Ah! That’s what I like to hear, bud. Go for it.
Kelsey: [acting like a customer] Hi, there.
Scott: Hi, welcome to Sticky Bun. Will you eat?
Kelsey: What?
Beck: Hey, Scott, don’t start like that. Remember, greet the customer and try to make a personal connection. Ask them how their day is going? How they’re doing. Something that shows you care.
Scott: Right! Hi, welcome to Sticky Bun. Are your both parents still alive?
Kelsey: I’m sorry?
Beck: Try a different question, Scott.
Scott: Hi, welcome to Sticky Bun. How old were you when you first lost your virginity?
Beck: Hey, Scott, forget the question, bud. Say something nice and take her order.
Scott: Hi, welcome to Sticky Bun. Merry Christmas. Will you eat?
Beck: Alright. You know what Scott? Why don’t you take a breather. Let’s switch it up. Jackie, you want to give register a shot?
Jackie: Yes sir, I do. I know that manual front to back and I’ve been practicing in my mirror all week.
Cecily: Hey! Now that’s a Sticky Bun attitude. Go for it.
Kelsey: [acting like a customer] Hi, there.
Jackie: Go away, we’re closed.
Kat: [speaking in mic] Attention Sticky Bun customers, we are closing early for the Christmas Holiday.
Cecily: No. Guys, guys, it’s not Christmas. And Jackie, we are not closed.
Jackie: I’m sorry. I’m sorry. I panicked. It’s different when talking to a real person and not myself in the mirror.
Cecily: Well, that’s why we do this. Alright, just start again, please.
Jackie: Ley, lady, what will you eat?
Kelsey: Um, what do you recommend on the menu?
Jackie: I don’t eat here. This food is trash.
Cecily: Oh, Jackie! You know what? Don’t tell customers our foo is trash. Just remember, personal connection. Alright? Ask her a question.
Jackie: Right. Right. Hi, welcome to Sticky Bun. Do you like being white?
Kelsey: I’m– I’m sorry, should I answer that?
Cecily: Nope. Please don’t actually. Why is this friendly question throwing everyone off? Just ask her how her day is going.
Jackie: Well, I know the answer. Not good. She’s alone in a Sticky Bun on Christmas.
Beck: You know what? How about we give Kat a shot at the register? And things to remember, we’re open, the food isn’t trash, and it’s not Christmas.
Kat: Welcome to Sticky Bun. What will you eat?
Kelsey: Um, can I– Can I have a classic sticky bun and a milk?
Jackie: Sticky bun and a cold cow piss, coming up.
Kat: Okay, name for the order?
Kelsey: Kelsey.
Kat: Oh, wow. I had a teacher Ms. Kelsey.
Beck: Nice, Kat.
Kat: Yeah, sophomore year, the janitor found her dead in her car. That will be $5.15, please.
Jackie: [speaking in mic] One Sticky Bun and a cold cow piss for Kelsey.
[Kelsey takes her order]
Kelsey: Thank you.
Scott: You’re welcome. I love you.
Beck: Alright. Let’s cut it there. We did it. And Kelsey, nice perk here, you can eat that Sticky Bun if you want.
Kelsey: No, thank you.
Cecily: Alright. So, lots to unpack here. Scott, don’t tell customers you love them.
Scott: Okay, um, do you have a pen and paper?
Beck: Um, you shouldn’t have to write that down. Jackie, please don’t refer to the milk as cow piss.
Jackie: Sorry, that’s what we call it in my house.
Cecily: And Kat. Don’t tell customers stories about dead people.
Kat: I’ll try.
Cecily: Nope, that’s required. Okay? Oh, guys, and let’s do, “Can I take your order”, instead of “Will you eat?”
Jackie: So, we have to know, are we Sticky Bun material?
Beck: Well, normally, we recommend another week of training, at least. But this is an airport. So grab a timecard and get to work!
