Cancelling Cable

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Brad Herman… Kieran Culkin

Mateus… Mikey Day

Tanya… Aidy Bryant

Donna… Ego Nwodim

Tina… Heidi Gardner

Kenan Thompson

Adam… Kyle Mooney

Marcy… Melissa Villaseñor

Sarah Sherman

Spectrum… Bowen Yang

[Starts with Brad Herman packing things up. His phone is ringing.]

Brad Herman: [answering the phone] Yes, hello.

Female voice: This is a callback request from spectrum cable. Please hold for a representative.

Mateus: Hi there. This is Mateus with spectrum cable. Is this Brad Herman.

Brad Herman: Yeah. Hi.

Mateus: Hi. And what can I help you with today, Mr. Herman?

Brad Herman: I just need to cancel my cable.

Mateus: Oh, I’m so sorry to hear that. Before we begin, would you like to add a telephone landline to your current package for Brad HermanMateus.99 a month?

Brad Herman: No, I’m good. I just need to cancel the cable. I tried to do it online. But they said I had to call.

Mateus: Of course, Mr. Herman. May I ask the reason for the cancellation?

Brad Herman: My girlfriend and I broke up and I’m moving out.

Mateus: Oh, no. I’m so sorry. Your relationship fell apart, Mr. Herman. Mr. Herman, may I ask the cause of the breakup?

Brad Herman: No, that’s personal.

Mateus: Of course, Mr. Herman. Please write down this reference number in case we get disconnected. Do you have a pen and paper handy?

Brad Herman: No, not really.

Mateus: Wonderful, Mr. Herman. The number is 7-B as in boy, F as in five, G as in 5G, six as n six boys. Thank you. Please hold for a cancellation agent.

Female voice: Your call is important to us and will be answered in the order that we feel like.

Tanya: Hi, this is Tanya. For security purposes, can you tell me the 42 digit customer pin number that came on your first bill?

Brad Herman: My first bill? The one I got six years ago? I don’t have that.

Tanya: Oh, not a problem. We can use one of your security questions. What city did your mom lose her virginity in?

Brad Herman: That’s disgusting. I don’t want to talk about that.

Tanya: Well and that is what you answered. Okay. Alright, so when is a good time for a Spectrum technician to come install your new landline?

Brad Herman: Never I don’t want a landline. I just want to cancel my cable.

Tanya: Of course. I’ll transfer you to cancellations. I’ve been Tanya.

Female voice: Wi Fi trouble? Try unplugging your router and spitting in it.

Donna: This is Donna with Spectrum. Just to confirm it says here you’re looking to pay more money for less channels?

Brad Herman: No Why would I want that?

Donna: I’m not sure sir. That’s why I asked. How dare I, right? Pissing me off. Hold please.

Female voice: Due to higher than normal call volume, your call will not be answered. Goodbye.

[dead tone]

Brad Herman: Oh my god! [phone ringing] Yeah, hello.

Tina: Hi, Mr. Herman. This is Tina with Spectrum. How are you this afternoon?

Brad Herman: Honestly not great. How are you?

Tina: [sobbing] I’m not great either, actually. Pretty much falling apart and I’m sorry. Please hold. Thank you for choosing Spectrum.

Female voice: Doing No Nut November? Spectrums got you covered with the selection of sex and nudity free movies on demand.

Brad Herman: No Nut November?

Kenan: Ay, what colors do house man?

Brad Herman: I’m sorry.

Kenan: Yeah, this is the Spectrum tech. I’m on your street to install your landline and I can’t find your house.

Brad Herman: No, I don’t know how this landline thing got started but I do not want one.

Kenan: Oh no, no, it’s too late to change your mind, man. It’s too late.

Female voice: Like basketball, our game day sports upgrade gets you the NBA network and 85 Spanish language soccer channels.

Adam: Hello. Oh hi. My name is Adam and I’m a Customer Service Rep. How are you?

Brad Herman: Not good, you know. I’m very close to being triggered.

Adam: Very cool. Let me pull up your account. The heck? It’s like my computer’s being crazy right now. Let me just connect you to someone else. Sorry about that.

[pizza delivery boy answers the phone]

Andrew: Domino’s Pizza. Interested in trying our new Santa bread dippers?

Brad Herman: Domino’s? Are you kidding me? They transfered me to Domino’s?

Andrew: Who? Spectrum? Yeah, they do this all the time. I’ll transfer you to a cancellations rep.

Brad Herman: Oh god, thank you. You’ve honestly been the most competent person I’ve talked to you today.

Andrew: That’s crazy because I’m high as hell.

Female voice: One premium channels without premium prices, not gonna happen. We’d lose a ton of money.

Marcy and Sarah: Hi there, Mr. Herman.

Sarah: [laughing] Oh my god, Marcy. We both answered the same call. Ha-ha.

Marcy: We’re so crazy.

Sarah: Sorry about that. I’ll hop off.

Marcy: Me too.

Brad Herman: Don’t both hop off. No.

Marcy and Sarah: Hold please.

Female voice: Have a question about your bill? Ask your husband to explain it to you.

Brad Herman: Wow.

Mateus: Hi, Mr. Herman. It’s Mateus.

Brad Herman: Dude! Dude! I’m about to lose it, okay? And guess what? It happened? Okay? I am triggered, okay? That’s right. I’m triggered. So, the next person that you transfer me to better have the power to cancel my cable.

Mateus: Are you sure?

Brad Herman: Yes, Brad Herman,000% yes.

Mateus: Very well. I’ll transfer you.

[transfers to the AI]

Brad Herman: Yes. Hi, who is this?

Spectrum: I am Spectrum, the source, the Nexus, the provider.

Brad Herman: Okay, can you cancel my cable?

Spectrum: There is nothing I cannot do. For I am made of pure data.

Brad Herman: Great, then cancel my cable.

Spectrum: Can I insist you in six months of free Disney plus?

Brad Herman: No, just cancel it.

Spectrum: As you wish. Enjoy your new spectrum landline.

Brad Herman: No. I’m not getting a landline.

[Kenan is standing beside Brad Herman]

Kenan: Yes, you are, man. Where do you want me to put the landline?

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