Cancelling Cable

Brad Herman… Kieran Culkin

Mateus… Mikey Day

Tanya… Aidy Bryant

Donna… Ego Nwodim

Tina… Heidi Gardner

Kenan Thompson

Adam… Kyle Mooney

Marcy… Melissa Villaseñor

Sarah Sherman

Spectrum… Bowen Yang

[Starts with Brad Herman packing things up. His phone is ringing.]

Brad Herman: [answering the phone] Yes, hello.

Female voice: This is a callback request from spectrum cable. Please hold for a representative.

Mateus: Hi there. This is Mateus with spectrum cable. Is this Brad Herman.

Brad Herman: Yeah. Hi.

Mateus: Hi. And what can I help you with today, Mr. Herman?

Brad Herman: I just need to cancel my cable.

Mateus: Oh, I’m so sorry to hear that. Before we begin, would you like to add a telephone landline to your current package for Brad HermanMateus.99 a month?

Brad Herman: No, I’m good. I just need to cancel the cable. I tried to do it online. But they said I had to call.

Mateus: Of course, Mr. Herman. May I ask the reason for the cancellation?

Brad Herman: My girlfriend and I broke up and I’m moving out.

Mateus: Oh, no. I’m so sorry. Your relationship fell apart, Mr. Herman. Mr. Herman, may I ask the cause of the breakup?

Brad Herman: No, that’s personal.

Mateus: Of course, Mr. Herman. Please write down this reference number in case we get disconnected. Do you have a pen and paper handy?

Brad Herman: No, not really.

Mateus: Wonderful, Mr. Herman. The number is 7-B as in boy, F as in five, G as in 5G, six as n six boys. Thank you. Please hold for a cancellation agent.

Female voice: Your call is important to us and will be answered in the order that we feel like.

Tanya: Hi, this is Tanya. For security purposes, can you tell me the 42 digit customer pin number that came on your first bill?

Brad Herman: My first bill? The one I got six years ago? I don’t have that.

Tanya: Oh, not a problem. We can use one of your security questions. What city did your mom lose her virginity in?

Brad Herman: That’s disgusting. I don’t want to talk about that.

Tanya: Well and that is what you answered. Okay. Alright, so when is a good time for a Spectrum technician to come install your new landline?

Brad Herman: Never I don’t want a landline. I just want to cancel my cable.

Tanya: Of course. I’ll transfer you to cancellations. I’ve been Tanya.

Female voice: Wi Fi trouble? Try unplugging your router and spitting in it.

Donna: This is Donna with Spectrum. Just to confirm it says here you’re looking to pay more money for less channels?

Brad Herman: No Why would I want that?

Donna: I’m not sure sir. That’s why I asked. How dare I, right? Pissing me off. Hold please.

Female voice: Due to higher than normal call volume, your call will not be answered. Goodbye.

[dead tone]

Brad Herman: Oh my god! [phone ringing] Yeah, hello.

Tina: Hi, Mr. Herman. This is Tina with Spectrum. How are you this afternoon?

Brad Herman: Honestly not great. How are you?

Tina: [sobbing] I’m not great either, actually. Pretty much falling apart and I’m sorry. Please hold. Thank you for choosing Spectrum.

Female voice: Doing No Nut November? Spectrums got you covered with the selection of sex and nudity free movies on demand.

Brad Herman: No Nut November?

Kenan: Ay, what colors do house man?

Brad Herman: I’m sorry.

Kenan: Yeah, this is the Spectrum tech. I’m on your street to install your landline and I can’t find your house.

Brad Herman: No, I don’t know how this landline thing got started but I do not want one.

Kenan: Oh no, no, it’s too late to change your mind, man. It’s too late.

Female voice: Like basketball, our game day sports upgrade gets you the NBA network and 85 Spanish language soccer channels.

Adam: Hello. Oh hi. My name is Adam and I’m a Customer Service Rep. How are you?

Brad Herman: Not good, you know. I’m very close to being triggered.

Adam: Very cool. Let me pull up your account. The heck? It’s like my computer’s being crazy right now. Let me just connect you to someone else. Sorry about that.

[pizza delivery boy answers the phone]

Andrew: Domino’s Pizza. Interested in trying our new Santa bread dippers?

Brad Herman: Domino’s? Are you kidding me? They transfered me to Domino’s?

Andrew: Who? Spectrum? Yeah, they do this all the time. I’ll transfer you to a cancellations rep.

Brad Herman: Oh god, thank you. You’ve honestly been the most competent person I’ve talked to you today.

Andrew: That’s crazy because I’m high as hell.

Female voice: One premium channels without premium prices, not gonna happen. We’d lose a ton of money.

Marcy and Sarah: Hi there, Mr. Herman.

Sarah: [laughing] Oh my god, Marcy. We both answered the same call. Ha-ha.

Marcy: We’re so crazy.

Sarah: Sorry about that. I’ll hop off.

Marcy: Me too.

Brad Herman: Don’t both hop off. No.

Marcy and Sarah: Hold please.

Female voice: Have a question about your bill? Ask your husband to explain it to you.

Brad Herman: Wow.

Mateus: Hi, Mr. Herman. It’s Mateus.

Brad Herman: Dude! Dude! I’m about to lose it, okay? And guess what? It happened? Okay? I am triggered, okay? That’s right. I’m triggered. So, the next person that you transfer me to better have the power to cancel my cable.

Mateus: Are you sure?

Brad Herman: Yes, Brad Herman,000% yes.

Mateus: Very well. I’ll transfer you.

[transfers to the AI]

Brad Herman: Yes. Hi, who is this?

Spectrum: I am Spectrum, the source, the Nexus, the provider.

Brad Herman: Okay, can you cancel my cable?

Spectrum: There is nothing I cannot do. For I am made of pure data.

Brad Herman: Great, then cancel my cable.

Spectrum: Can I insist you in six months of free Disney plus?

Brad Herman: No, just cancel it.

Spectrum: As you wish. Enjoy your new spectrum landline.

Brad Herman: No. I’m not getting a landline.

[Kenan is standing beside Brad Herman]

Kenan: Yes, you are, man. Where do you want me to put the landline?